← Troubleshooting

Where is my download?

You processed a file, but nothing downloaded. Before worrying, run through these — the file is almost certainly fine, and the download is usually one setting away.

Check the browser first

1. Look for the download bar or popup. Chrome and Edge show downloads at the top-right; Safari shows a download icon in the toolbar; Firefox shows a panel. Your file may be sitting there waiting.
2. Check the Downloads folder on your device. Most browsers save automatically without asking.
3. Allow the popup. Some tools open the result in a new tab for preview. If your browser blocked the popup, allow popups for the portal and run the job again (re-running a completed job's download doesn't cost quota — only processing does).
4. Check "Ask where to save." If your browser is set to ask for a location each time, the save dialog may be hiding behind the window.

On phones and tablets

iPhones save to the Files app → Downloads, not to Photos. Android saves to the Downloads folder or the notification shade. If "nothing happened," open Files/Downloads before retrying.

If the job itself never finished

No download appears when processing failed partway. Check the tool page for an error message — a corrupt input file or an unsupported format stops the job before any download is generated. Fix the input and retry; failed jobs don't consume quota.

Good to know

• File names include the tool and date (e.g. receipt-2026-10-04.csv) so they're easy to spot in a crowded Downloads folder.
• Split PDF delivers a ZIP containing the page ranges — unzip it to see the individual files.
• Private/incognito windows sometimes route downloads oddly. If a download vanishes, retry in a normal window.
• Corporate or school devices may block downloads entirely — try a personal device to confirm.
• Still missing? Tell us the tool, the approximate time, and your account email via the report form, and we'll trace the job.