← Troubleshooting

I've used all my documents

"You've used all your documents" means your monthly quota hit zero. It's not an error and nothing is broken — here's what it means and your options.

Why you're seeing this

Each file you process counts as one document against your monthly allowance: 10 on Free, 500 on Pro, 2,500 on Growth. (Pay as you go has no quota — it's billed per document instead.) The counter resets to your full allowance on the 1st of every month, and unused documents don't roll over.

Your options right now

1. Wait for the reset. On the 1st, your quota refills automatically. If it's only a few days away and the work can wait, this costs nothing.
2. Upgrade for instant quota. Moving to Pro or Growth (or from Pro to Growth) refills your allowance immediately — you don't wait for the 1st. This is the fix when a deadline can't wait.
3. Switch to pay as you go. If overages are occasional rather than constant, $0.03 per document with no monthly fee may be cheaper than a bigger subscription.

Make your quota go further

Batch where you can: merging several PDFs is one job, not one per file. Don't reprocess the same file to "try again" — reprocessing a clean file gives the same result and costs another document; fix the input image first. And remember that failed jobs never consume quota, so only successful runs count against you.

Good to know

• The usage meter in the portal header shows exactly where you stand: "Documents 10 / 10" means you're at the cap.
• If you hit the cap in the first week two months running, your plan is too small — Pro costs less than 334 pay-as-you-go documents.
• Upgrading mid-cycle is prorated; you only pay for the remainder of the period.
• Annual Pro/Growth plans include the same monthly quotas — annual billing only changes the price, not the allowance.
• Think the counter is wrong? Compare it with your recent jobs. Every completed job adds exactly one — if the math doesn't work, send us a report.